Vodacom- False Upgrade Offers to VOID cancellations!! This is *****

My Vodacom contact was due for an upgrade, I've contacted Vodacom to cancel my contract, for the simple reason of a better offer with Telkom. The cancelations department at Vodacom asked me "what Telkom deal are you going to?" I've given her the exact deal, she even went on Telkom's website to view the deal with me. Minutes later she said her manager agreed to offer me the same package as Telkom at the same price, in fact, R50 lower. Vodacom has upgraded me, guess what?? NOT TO THE DEAL THAT THEY OFFERED OVER THE PHONE, JUST TO THE ONE I WAS ON FOR THE PAST 24 MONTHS!! I've requested multiple times to listen to the recording, but no success!! The query has been escalated on the 20th of January with Vodacom, with this meaning that it will be sorted out within 48hours. Today is the 4th of February, NO ANSWERS FROM VODACOM!!!!!