Vodacom false sign ups

I feel like i have been ****med after a either miss guided, not trained or crucket sales agent sells a Fibre deal to me and my fellow tenants that we most definately would not have taken if we knew the true details around the package.

Myself Stephenie Marais, Marianna Jonkers & Lynn Joseph was present when this young Lady Nancy Hluko came into our residence selling the deal at a time where we as tenents of the yard at 28 Albite Cresent was looking into getting fibre and lies about every aspect about the package stating the following was pitched to us by Nancy, we also explained to her that we as tenants would chip in to cover the cost as we had 2 other guys also residing in the yard.

1ste she advised that the Fibre would work during loadshedding as it uses phone lines. WHICH sounded aswome as myself and Lynn 1 other tenant works from home.

2ndly she mentioned that the entire yard would have coverage/we would all be able to connect with no hassle.

3rdly she advised that the deal comes with a 1 month free trial and we would be able to cancel the package whenever within the 1 month if we not satisfied with the package.

4thly the package deal amount was R499 per month if we decided after the free trial on a discount price as she explained, on a month to month basis

After filling the sales form with basic information, i was not aware what a hassle this would grow to be. The young lady failed to mention that the coverage first and foremost is terrible for approximately 20 - 25 days i had connection for 40% of the time which has cost us on buying data. She failed to mentioned it is 12 month contract and that there is no month free trial nor did she mention anything remotely close to it being R499 for 1st 2 months and R599 there after.

When we called in to cancel we were then told what the true information was and that we could not cancel without paying the 12 months fee. We need help with this cancellation as this is a ******* covered with falls information upon sale. We later contacted this sales rep asking about this who now denied any wrong doing and even blocked me on whatsapp when i asked about the lies she sold us. We refuse to pay for something we were ******* into taking, something that does not serve it's purpose for more than 50% of the time and Vodacom is simply telling us we are liable for this package sold with lies.

Please help