GT
Gordon T
1 reviews | Active since Sept 2019
17 Sept 2019, 17:24
Vodacom false sales techniques
I took out a contract with a cellphone i confirmed via recorded telephonic conversation and via e-mail that i will receive 10GB of data per month on my contract it has been 50 days since my contract started and I only have received 3 per month but am being charged the agreed amount for the 10GB package i have contacted them multiple times via phone and e-mail and no one seems to be able to take responsibility and resolve this for me as what i was sold vs what I am getting are two different things all together and 50days is long enough to resolve this issue
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Replies (2)
Vodacom's replyOfficial
18 Sept 2019, 06:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Sept 2019, 06:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Oct 2019, 09:53Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been contacted by the relevant department and provided feedback with regards to your query.
Apologies for any inconvenience this may have caused.
Regards, Consumer Website Team
Our records indicate that you have been contacted by the relevant department and provided feedback with regards to your query.
Apologies for any inconvenience this may have caused.
Regards, Consumer Website Team
Vodacom's reply04 Oct 2019, 09:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been contacted by the relevant department and provided feedback with regards to your query.
Apologies for any inconvenience this may have caused.
Regards, Consumer Website Team
Our records indicate that you have been contacted by the relevant department and provided feedback with regards to your query.
Apologies for any inconvenience this may have caused.
Regards, Consumer Website Team