Vodacom false report to credit beraeu

I'm having a problem that your staff are unable or willing to fix.

My account is up to date with all payments but was falsely reported to the credit bureau as 30 days behind with a missed payment.

Last month the debit order was missed and I immediately phoned in and ask if I can go in-store to make the payment as I don't want any bad reports . The lady told me not to worry as they will redebit in 3 days and because it's the same month there will not be . She also informed me of a R100 redebit fee that will be added the following month , which was added and taking this month.

Yesterday I got a alert that it's been reported I'm 1 month behind on my vodacom account and due to this my credit score has dropped more than 50 points by the credit bureau.

This has already been picked up by the bank which I'm in the process of getting a bond approval with. Which will likely be declined now unless this is sorted out immediately and it can be removed to continue with my bond application.

I have spoken to customer care and been to a vodacom branch . At the branch I was put through to numerous different departments and everyone says they can see everything is update to date and not once have I been 30 days behind but nobody can get this fixed and updated correctly by the credit bureau.

I sincerely hope that you can please get this sorted and corrected immediately.