Vodacom false pretenses

I upgraded to home internet in August, the line worked perfectly fine up until the 1st of December 2025. I checked for area outages, and then reported it. Spoke to Kaireez on Thursday afternoon, 4 December, and she confirmed that there was an outage and she will escalate the matter, but would also call me back the next day to follow up, NO CALL RECEIVED. I called Vodacom on the 5th of December to find out what was going on. Amanda, who assisted me then informed me that my sim card and router was not compatable with one another and that I would need to purchase a new router. I wanted to escalate the matter to a supervisor, but she apparently already left, they would call me back at 08:30 on the 6th. No call yet.

It is unacceptable that I would need to buy a new router, because the consultant that handled my upgrade did so under false pretenses knowing that the router and sim card would not be compatible with one another (which makes no sense, because it worked up until the 1st of December)

Now the line only says ACCESS DENIED.

I am fed up with being **** to and sent from pillar to post to get a resolution.