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shavesh R

1 reviews | Active since Jan 2014

09 Aug 2016, 20:46

Vodacom false No Loyaly & poor customer service

<p>vodacom upgrade & retention & ceo & escalation & billing is poor service and the no one can explain the bill ,they given me less value for my money </p> <p>I'm getting 149 airtime while other customer getting R200.00 on same plan with bis and all befits ,they even given mf a iPhone charging cable that seem to be used, I reported it ceo drop call on me,they don't change my direct debit , then they over charge me the bank because of vodacom mistake non Dorset debit fee ,worst service ever ,I emailed Sameel Joosub but he seem not to worry ,there lots of issue not just this but the is limited to post the problem on hello Peter ,so please the direct or some one contact me </p>

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Replies (2)
Vodacom
Vodacom's reply10 Aug 2016, 05:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Aug 2016, 09:00
Official

Dear Customer

The Client Liaison Desk has confirmed that they will contact you with regard to your query.

Regards

Roderique Lategan