YN
Yolandi N
1 reviews | Active since Dec 2019
19 Dec 2019, 15:06
Vodacom false low credit review
Visited a Vodacom shop for a contract and was told my credit rating is to low. On TransUnion my credit rating is high. Obviously there is something wrong with Vodacom’s credit rating system. I phoned Vodacom and they could not assist me and was cut off a few times. Not even given a reference number.
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Replies (2)
Vodacom's replyOfficial
20 Dec 2019, 07:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply20 Dec 2019, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
10 Jan 2020, 11:23Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply10 Jan 2020, 11:23
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team