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jC
jamie C

1 reviews | Active since Jul 2011

15 Nov 2023, 11:25

Vodacom -false information

Hi

I have a query outstanding for a month,

Vodacom incorrectly billed me and they have confirmed this.

They promised to refund me but nothing is done.

No one has contacted me and no one is updating me.

I need help please as this is my money , My contact number is ***

0
Replies (7)
Vodacom
Vodacom's reply15 Nov 2023, 12:10
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

jC
jamie C's update15 Nov 2023, 13:05
Reviewer Update
I now request interest for the time you have held my money.

jC
jamie C's update16 Nov 2023, 12:32
Reviewer Update
I was promised this on the 13th of November.

I have this on email.

1. You incorrectly billed me for months
2. You are keeping my money without cause
3. You are miscommunicating with me constantly

I want to take this up with the Ombudsman now.
jC
jamie C's update16 Nov 2023, 13:02
Reviewer Update
I was promised this on the 13th of November.

I have this on email.

1. You incorrectly billed me for months
2. You are keeping my money without cause
3. You are miscommunicating with me constantly

I want to take this up with the Ombudsman now.
jC
jamie C's update17 Nov 2023, 12:22
Reviewer Update
Still waiting for My money.
jC
jamie C's update18 Nov 2023, 21:17
Reviewer Update
Vodacom can say and do anything they want . Icasa is just for show , no one has done anything for me. It's been months and Vodacom are still holding my money.
jC
jamie C's update20 Nov 2023, 16:13
Reviewer Update
Still no response???