Vodacom - False Information and ******!

I contacted Vodacom to migrate my contract to a Flexi plus. The call enter agent gave me quote of R3700. I asked her about 3 times if this includes the handset fee and she confirmed by saying yes. I went ahead and paid the money. The month after that, I received an invoice stating that Vodacom is still deducting a handset fee even though they told me that it's included in the R3700 fee.<br> <br> I have contacted Vodacom and this useless agent Vi****en takes a week to reply to me every time I mail them. Oh and the best part - this business division only works on email and doesn't work on phone. So after 2 months I received the call recording which confirms my statement - on the recording the agent says that the handset fee is included. <br> <br> I pointed this out to Vi****en and attached the quote Vodacom sent me (nowhere does it say I still need to pay a handset fee) and now Vi****en just doesn't respond to my mails. I have been asking for his Superior for a month now but NO ONE at Vodacom gets back to me.<br> <br> It's unacceptable that Vodacom gives me a quote for Migrating my account, telling me that the handset is included when they just go ahead and charge you extra for the handset later!