BR
BIANCA R

1 reviews | Active since Dec 2024

04 Dec 2024, 11:38

VODACOM: FALSE INFORMATION

Vodacom's delivery service is very poor. I was contacted by Vodacom with a special on a Tablet, where my contract was placed over by Vodacom automatically after a received the online offer. The lady informed my that on the new contract, I will receive 150 MINUTES per month only for R119. When I received the new information on my phone, it said R150 AIRTIME and I have also not received the Tablet and waited 3 months, whereafter I have cancelled it and also cancelled the new contract, after I was not provided with the correct information, but was charged therefore.

I will not open a cellphone contract again with Vodacom and will also never refer ANYONE to buy and/or open a contract with Vodacom.

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Replies (1)
Vodacom
Vodacom's reply04 Dec 2024, 12:30
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team