Vodacom false information

I am not impressed with Vodacom service that I have received, I'm disappointed if you consultant will then have to be desperate for sales in a manner that they now need to give clients false information, the lady said there will not be extra charges for migration due to the fact that Vodacom has seen that there is no use for clients on my package to receive nigh data that they don't use, so they will then increase the daily data and minutes, as a person working for the financial institution I asked twice with regards to extra charges and she said there will not be an increase on my monthly installment, to my surprise when I receive the statement the is an increase on my monthly installment.

I called twice, the 12 June and 3th July to request for downgrade to my previous plan , to my surprise only today the 15th July when I follow up I am told that the downgrade was not done. Not even talking about the complain email I sent and still no response.

I am very disappointed with the service and with no words as I wonder how many clients received false information and be inconvenience on their budget.

Regards Veronica Maphongo ***