TM
Tamia M

1 reviews | Active since Oct 2018

05 Jul 2022, 12:41

Vodacom false data deals

I saw an ad by Vodacom for uncapped Wi-Fi on Instagram, I decided to sign and I went through all of their verification questions. On the last page I was asked to send documents such as proof ID, 3 months payslip etc… I received emails confirming my order , however in the email the order was no longer uncapped Wi-Fi but 1MB data . In the email I was told that an agent would then call me to finalise the order and they never called . I also then received a notification from my mailbox that the the email I used to send documents does not allow mails from external users . I reached out to Vodacom via Instagram and I was assured that the deal is uncapped. I then reached out to them via Instagram . The person assisting me provided a new email address to send the documents . I still have not received any feedback from vodacom . I’m shocked that they mislead us with false deals, the provided email addresses don’t work , their agents don’t reach back out to us in a timely manner . Clearly their not interested in us being their consumers or perhaps it is because we’re black and only white consumers get good service

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Replies (1)
Vodacom
Vodacom's reply05 Jul 2022, 14:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team