VODACOM: FALSE CREDIT REPORTING

I recently noticed that Vodacom falsely reported 5 missed payments on my account. This of course, is COMPLETELY FALSE, because I don't even have a debit order with them. For the last 14 years I have made EFT payments to them. I have already reported this to Vodacom, Clear Score and its been communicated to Experian too.

Imagine the poor service from Vodacom! Their consultants can see I make my payments by EFT, but no one can even send an email notification that their mistake will be corrected. They play ping-pong with their customers between Customer Care and the Credit Department.

And, what's worse, I am advised that this will take 20 business days for the correction to take place, oh and, "please dont apply for credit in the next two months until your dispute has beeen settled."

This is yet another example of how Vodacom bullies ther loyal customers. I dont understand how this should take 20 business days, and further, why shoul MY credit-worthiness be affected by Vodacom's mistake. THIS MUST BE ACTED ON IMMEDIATELY!