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Thomas R
1 reviews | Active since Aug 2022
24 Jan 2023, 07:48
Vodacom false and misleading advertising.
I added a "Red Hot Deal" from the Vodacom SA website using their App. The deals on offer included 500 minutes @ R33-00 or alternatively 250 minutes @R18-00 recurring every 30 days. This deal sounded unbelievable and incredible. When I checked my account this morning I was billed for almost 10X the advertised amount. This is false advertising and very misleading and tantamount to *****. I have called Vodacom and emailed them to have this matter addressed as a matter of urgency. I even attached a screenshot of the deals on offer and desire them to honour their advertised deals and to reverse the incorrect amount being deducted and added to my upcoming bill.
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Replies (2)Vodacom's replyOfficial
24 Jan 2023, 09:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Jan 2023, 09:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Thomas R's updateReviewer Update
24 Jan 2023, 10:00I appreciate, hopefully this promised call will be forthcoming..
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Thomas R's update24 Jan 2023, 10:00
Reviewer Update
I appreciate, hopefully this promised call will be forthcoming..
