1 reviews | Active since Jan 2017

31 Jul 2025, 21:10

Vodacom False Adverti*****t

I have been using Vodacom for the past 15 years or so,with a 3 time renewed data contract and now a new iPhone contract since April. The two sales consultants who were selling me these packages both told me something totally different from what i am currently billed for. I still of the customer service lady named “Lerato” sorting it out for me she said unfortunately that is how the sales team work,that i should have read the terms and conditions when i took out the contracts. Now im being billed for more than what i agreed on and it is a rediculous amount from what i am usually paying. As a long time client of Vidacom i am utterly disappointed and am willing to cancel my contracts prematurely with them because of their services and false adverti*****t.

I am very frustrated with this situation and i am willing to take it up legally.

Anathi Jobo ***

0
Replies (1)
Vodacom
Vodacom's reply01 Aug 2025, 08:24
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team