pS
patricia S

1 reviews | Active since Jan 2017

19 Jan 2017, 07:37

Vodacom False Advertising - Woolworths Voucher

<p>I upgraded two of my cellphone lines in November 2016 at Vodacom 4 U Clearwater.. The one cellphone account we upgraded to a Huwai, whereby the deal was 10gb once off as well as a R 2000-00 woolworths gift voucher. The upgrade was done and paid for, they didnt have stock of the woolworths vouchers so we had to come back later. With a lot of persistance with a lot of different consultatnts, we eventually got the voucher week or so later. Once at Woolworths, we tried using it but didnt work. Went back to Vodacom, they took the voucher back and said they will sort it out. Today is the 19th January and I still havent had a courtesy call back. Vodacom continuosly says its Huwai thats messing them around BUT the advert was in the VODACOM book !!! I DEAL WITH AND PAY VODACOM EACH MONTH FOR SHOCKING SERVICE !! The store manager, Divan Kilian was supposed to have taken this up with Huwai... to date I've not heard from him. Quick to take your money, not quick to assist the client.. I have a good mind to STOP my debit order and see how quickly they then assist me !</p>

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Replies (3)
Vodacom
Vodacom's reply19 Jan 2017, 10:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Jan 2017, 11:39
Official

Dear Customer

We apologise for the inconvenience caused in this regard.

We have escalated your complaint to the Regional Office for further assistance and feedback.

Regards

RoderiqueLategan

pS
patricia S's update24 Jan 2017, 20:26
Reviewer Update

on. the 20th January 2017 i received a call from Portia from Huwai. She said she would look into the matter and said I can call her to follow up if i have any other queries.... I WILL NOT BE MAKING THE PHONE CALLS...... I expect VODACOM and HUWAI to get to the bottom of this FALSE ADVERTISING and INCONVENIENCE......... if not, i will stop my debit order with Vodacom....... BAD BAD SERVICE !!! HEAD OFFICE NEEDS TO KNOW ABOUT THIS. As for the Vodashop 4 u Store Manager, Divan Kilian, he clearly has no management s****s