TB
Tiffany B

1 reviews | Active since Apr 2021

20 Apr 2021, 19:25

Vodacom false advertising

Vodacom worse service ever - I am due for my upgrade I go onto my app to upgrade found a deal that suited me I select the deal go through the steps and it says at the end an agent from vodacom will come back to me. I don’t hear from vodacom so I do my upgrade again via the app select the same deal and afterwards I decide to call vodacom to check it. They inform me that it’s their mistake on the app and that it’s the wrong advertising and that the contract is almost double the price. Now for the last 5days they have been advertising this deal and I even went to a vodacom store so show them the deal and they recommended that I rather do the deal online. Now vodacom is refusing to do this as they say it’s a mistake. I’m sorry but this is false advertising and against the consumer act. I have the screen shots of the advertised deal and my whole processing of the upgrade via the app. This is unacceptable

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Replies (1)
Vodacom
Vodacom's reply21 Apr 2021, 07:17
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team