KZ
Karas Z
1 reviews | Active since Jun 2019
04 Dec 2019, 06:46
Vodacom false advertising
Misleading and false advertising. On the app the was an option to add additional recurring data. It was n black friday special. Anytime 30 gig data at a 75% discount at a total cost of R231 I added it to my bill now I'm being billed twice for the same thing one for R231 and one for R223 and there is only 30gig data. Explain how do you get this and if for some reason you that is the add on I want to cancel it because it's false advertising and on your policy I have 14 days to return as it is a new bundle this wil be day 2
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Replies (2)
Vodacom's replyOfficial
04 Dec 2019, 06:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Dec 2019, 06:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KZ
Karas Z's updateReviewer Update
04 Dec 2019, 11:22Your Service Request *** is now being processed by Gugulethu Khumalo who will be in contact with you shortly. Your service request should be resolved by 2019-12-05 17:00:00. Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom
Please tell this person to phone me because now i get a message that reads as follows
Dear Vodacom Customer, we trust you enjoyed the service experience. Your query with ref number *** has been closed. We value your continues support as Loyal Vodacom Customer.
No one phone me what the **** is vodacom problem
Please tell this person to phone me because now i get a message that reads as follows
Dear Vodacom Customer, we trust you enjoyed the service experience. Your query with ref number *** has been closed. We value your continues support as Loyal Vodacom Customer.
No one phone me what the **** is vodacom problem
KZ
Karas Z's update04 Dec 2019, 11:22
Reviewer Update
Your Service Request *** is now being processed by Gugulethu Khumalo who will be in contact with you shortly. Your service request should be resolved by 2019-12-05 17:00:00. Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom
Please tell this person to phone me because now i get a message that reads as follows
Dear Vodacom Customer, we trust you enjoyed the service experience. Your query with ref number *** has been closed. We value your continues support as Loyal Vodacom Customer.
No one phone me what the **** is vodacom problem
Please tell this person to phone me because now i get a message that reads as follows
Dear Vodacom Customer, we trust you enjoyed the service experience. Your query with ref number *** has been closed. We value your continues support as Loyal Vodacom Customer.
No one phone me what the **** is vodacom problem