Vodacom:False advertising and bullying

<p> What you did to me is disgusting to say the least. Im a single mother, my son is 10months. You have taken food from his mouth, literally. Ive been a loyal customer for 2 decades, starting with my very first cellphone in 1997. I trusted Vodacom as a brand. Last year, on maternity leave I popped into Hemmingway store for a cell upgrade and the staff advised on a Red VIP package as I made a lot of calls during the day and used a lot of data. The package was sold to me on the premise of unlimited calls and sms's barring international calls. When I do a USSD query for my package it also stipulates the same. In the past month I entered my baby in a competition which required me to send sms votes, this I did from being advised by family to raise money as my baby's father has deserted us. A month later Vodacom deducts nine thousand from my account for sms out of bundle costs. I'm shocked! I feel betrayed! Why lure customers into believing I have unlimited calls and sms's barring international calls if you know very well there are other restrictions. Why not communicate all these known restrictions to me. I am so disappointed in Vodacom and will be moving to a brand I can trust. They can count me as just a loss of 1 customer but believe me my family, friends and acquantainces will be made aware of this false advertising scheme. Not cool. No big brand is bigger than it's customers. If you think I am smoking my socks, ask yourselves where is BlackBerry. .</p>