MK
Mohammed K

1 reviews | Active since Mar 2009

04 Aug 2017, 18:30

Vodacom false advertising

<p>I signed up for a contract with vodacom which was suppose to cost R399 per month. They now charge me over R450 per month because apparently their advert pricing doesn't include vat! On enquiring they agreed that the advert doesn't mention anything about Vat and logged an inquiry to resolve. I since heard nothing back but got credited R299 for I'm not sure what. But thy still continue to overcharge me!</p>

0
Replies (2)
Vodacom
Vodacom's reply05 Aug 2017, 06:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Aug 2017, 12:53
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian