sC
selina C

1 reviews | Active since Jan 2020

04 Jul 2023, 08:35

Vodacom false advertising

Got an upgrade for my contract in May as my contract ended. Told to be an amount of R249 and debited a different amount. Now tied down to a contract for a value I didn’t agree on. Called in to ask why the difference occurs only to find out the consultant signed me on using the exclusive VAT pricing to make it look like I’m saving. Can’t cancel because of cancellation fees. I can’t believe that such a big organisation will **** people like this!

0
Replies (2)
Vodacom
Vodacom's reply04 Jul 2023, 09:57
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
sC
selina C's update04 Jul 2023, 14:18
Reviewer Update
Good day,

Nobody has yet contacted me regarding this query