JM
Juliet M

1 reviews | Active since Jun 2012

15 Nov 2023, 12:09

Vodacom - false advertising

My husband tried to apply for a Vodacom contract special , it was a really good special and the monthly payment of R350 . My husband did the application and was called the next day to say he cannot get the contract because of affordability , my husband definitely does not have an affordability issue , he can qualify for a BMW today but not a phone for R350 a month !!! I tried to apply and got the same response on the application ?? Clearly Vodacom are falsely advertising this product to entice people to apply and then convert them to another product , it is clear this offer does not exist. I would like Vodacom to explain how they got an affordability issue or I will be taking this to the Consumer protection act as this is clearly false advertising

0
Replies (2)
Vodacom
Vodacom's reply15 Nov 2023, 12:11
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

JM
Juliet M's update15 Nov 2023, 14:24
Reviewer Update
It was a Black Friday special so I cannot reapply in 60 days , I have lodged a complaint with the consumer protection act and you need to prove the affordability issue. And by the way proper customer service would have been to contact me , your response is not helpful at all. I would not recommend Vodacom to anyone