1 reviews | Active since Feb 2017

13 Feb 2017, 14:40

Vodacom false advertising

<p>Hi I recently upgraded my contract and included a Playstation with it, @ the time the consultant advise that they do not have any stock, however will be receiving stock by Friday the 13 January 2017, it has now been 5 weeks and not 1 person can tell me when the stock is arriving, and now I am paying a contract for a Playstation that I physically do not have. Vodacom is using false advertising to attract customers and cannot deliver or give an accurate date as to when the stock will be available. I have been a customer for close to 15 years and this is pathetic behaviour from such a massive organisation everyone seems to be clueless as to when these Playstation will arrive. This is unacceptable behaviour.</p>

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Replies (2)
Vodacom
Vodacom's reply13 Feb 2017, 15:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Feb 2017, 13:52
Official

Dear Client

We received feedback from the store and responded to you. We would like to apologise for the inconvenience caused in this regard.

Kind regards

RJ

Vodacom Consumer Website Team