SW
Sylvester W

1 reviews | Active since Jul 2012

15 Jan 2020, 11:43

Vodacom False advertising

I upgraded my contract online with Vodacom last year .

Signed up for a R199 20gb data package ... R199 being the price I agreed too.

I April 2019 I queried why I was paying more ,no answers .

December I inquired again , was first told that it was the Vat amount , which was totally incorrect as forwarded to the accounts department.

The accounts department then just sent some generic sms as the final reply , to the data sim to say that there was a price increase to contracts in April 2019 , due to out of bungle charges , which was new legislation I guess.

It is a Top up contract , if no data it stops automatically , why bill me more .The same contract was still running till November last year at the original advertised price.

0
Replies (3)
Vodacom
Vodacom's reply15 Jan 2020, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
SW
Sylvester W's update15 Jan 2020, 14:04
Reviewer Update
How generic...
SW
Sylvester W's update23 Mar 2020, 12:55
Reviewer Update
image.png 216.95 KByet you still advertising the same contract m same price ...yet I must pay more