VODACOM FALSE ADVERTISING
<p>Vodacom's online upgrades and Call centres are really these days something to desire for! I have placed an upgrade order...was sent from pillar to post only to be told that the advert online is over!!! UPDATE YOUR WEBSITE! You offered the deal and I want it! Simple as that. Further to this, the upgrade comes with the phone and tab...now I hear the tablet was on a firt come first serve basis. No where in their deal is says that...it says "includes"...not if stock is available, not first come first serve! This is false advertising at its best! Pathetic service!!!!! Now a TL, that only starts at 11:00 will phone me....yeah right!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Promised to be contacted at 11:00. Still no call! Dont commit to a time if you cant deliver.
Promised to be contacted at 11:00. Still no call! Dont commit to a time if you cant deliver.
Dear Client
We escalated the matter to the Sales Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Dear Client
We escalated the matter to the Sales Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Hallo
So...I spoke to the Manager Kelly yesterday, promising me a mail to confirm our conversation. Still nothing. Acc to her the agent gave me incorrect information and the deal is still valid...however....why do you then need auth from another manager....sounds odd. NEVERTHELESS,...all I want is the upgrade I opted for and preferably before 2018. I expect her to phone me back before 14:00 today with a date and time of delivery.
Hallo
So...I spoke to the Manager Kelly yesterday, promising me a mail to confirm our conversation. Still nothing. Acc to her the agent gave me incorrect information and the deal is still valid...however....why do you then need auth from another manager....sounds odd. NEVERTHELESS,...all I want is the upgrade I opted for and preferably before 2018. I expect her to phone me back before 14:00 today with a date and time of delivery.
I phoned again....Still nothing....REALLY VODACOM!!!!!!!!!!!!!!!!
I phoned again....Still nothing....REALLY VODACOM!!!!!!!!!!!!!!!!
Dear Client
The Sales Team is attending to the matter and will provide you with feedback as soon as possible. We apologise for the delay in this regard.
Kind regards
Vodacom Consumer Website Team
Dear Client
The Sales Team is attending to the matter and will provide you with feedback as soon as possible. We apologise for the delay in this regard.
Kind regards
Vodacom Consumer Website Team
Issue resolved, but still disappointed at how it was handled. Must give a compliment to Collen Msimango for handling this complaint with the utmost professionalism. He always rep**** within minutes and gave me the necessary answers.
Issue resolved, but still disappointed at how it was handled. Must give a compliment to Collen Msimango for handling this complaint with the utmost professionalism. He always rep**** within minutes and gave me the necessary answers.