Vodacom False Advertising.

Item: Vodacom
Rating: 1
Author: Zaahid M

About 1 year ago Vodacom campaigned heavily in our area Maraisburg, situated in Roodepoort. Their misleading and misrepresentation is evident today as they promised that they will install fibre in the area. The catch was that you should in the interim sign up with an LTE contract for 6 months in which fibre will then be available.

Needless to say this never materialized. A lot of residents are extremely upset and disappointed and feel that they have been conned into signing up for a service so much wanted but never received.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

26 Jul 2019, 13:51

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply26 Jul 2019, 13:51

Official

Vodacom's replyOfficial

12 Aug 2019, 09:01

Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance

Regards
Vodacom Consumer Website Team

Vodacom's reply12 Aug 2019, 09:01

Official