Vodacom False Advertising

I placed an order for the Samsung A70 from Vodacom on the 2nd of July 2019, which was supposed to come with the Samsung Fit Smart watch. However, I have only received the phone on the 8th of July without the Smart Watch.

After receiving the phone, I called Vodacom to inquire about the watch and I was told to redeem it via the Samsung Members App. I then went on to the Samsung Members app to redeem the watch and I could not find the banner that they told me to click on. When I called Samsung they said the promotion had ended on the 6th of July. I then called Vodacom and they said I should contact Samsung. I have been going back and forth to try and get this issue resolved however nothing has been done yet.

I have sent an email to *** and the response I got was to contact Samsung. I contacted Samsung and they said that they would escalate the matter but I still waiting for a response. Additionally, I was told by Samsung that this is a Vodacom problem as you they knew the Ts and Cs of the promotion but you chose not to communicate them to me.

The reference number that I got from Samsung after lodging a complaint is ***. This is indeed false advertising and I just hope that Vodacom stays true to its word and resolve this matter ASAP.