EK
Elsie K

1 reviews | Active since Feb 2019

18 Mar 2019, 15:37

Vodacom False advertising

I took out a new contract online on the 2nd of March and choose the Huawei P20 lite device which showed that you get wireless earphones with the deal. I had to wait and received my device today as they did not have stock. And there was no wireless earphones with it. I had to call and spend 30 minutes to get to an agent that told me that I should have been told that it's discontinued and they don't supply the wireless earphones with the phone. I'm sorry but this is false advertising. You can not tell me I will get something and then not give it!

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Replies (2)
Vodacom
Vodacom's reply18 Mar 2019, 15:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team 
EK
Elsie K's update25 Mar 2019, 09:27
Reviewer Update
Thank you for sending me a the Bluetooth headset but as luck will have it the one earpiece was broken when we opened the package this morning.