ZN
Zarina N

1 reviews | Active since Nov 2018

12 Nov 2018, 05:42

Vodacom False Advertising!!!

Vodacom refuses to take responsibility for their false advertising pushing it to their customers to try and shift responsibility by advising that the screen print showing them advertising a contract price which they now refuse to honor and almost imp**** that the website which says vodacom.co.za was not their own. A request was put through on their website for the same deal and I received an email and a call from them further to this. I am still awaiting feedback which us 5 days from my last communication. I have been a long standing client with Vodacom who on more than one occasion provides substandard customer service to valued clients. I expect to receive feedback today still. Spoken to both an agent Hlengiwe and Sameera who advertised someone will make contact and to date no response. I have the screen print and the New request email and reference number should you require. Take responsibility Vodacom!!!

0
Replies (2)
Vodacom
Vodacom's reply12 Nov 2018, 06:59
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team  
Vodacom
Vodacom's reply12 Nov 2018, 14:56
Official
Dear Zarina, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.  Regards  Consumer Website Team(SA)