Hellopeter
Share Your Experience

1 reviews | Active since Jan 2017

18 Jul 2018, 11:15

Vodacom false advertising

I have upgraded my phone and the deal was I get a Samsung S9+, the Samsung j4 a device that changes a normal TV to a smart TV and 500 off a samsung accessory. I went in store as vodacom doe not do dual deals online. Customer service was good I have no problem with the staff at the Richards bay branch they even stayed later to help, there is a but though if Vodacom is advertising (it's on their walls and pamphlets) R500 off any samsung accessory then why is it that the store said we are only allowed to take a cover? Surely Samsung makes car charges, wireless chargers, covers etc. I decided not 2 use the voucher as yet but was also told that it must be used immediately or it expires? But doesn't state any of this on the adverti*****t? Is this not false advertising? I'm sure this could cause a problem? So what is the resolution to this? Do I still get R500 off any samsung "accessory" or is accessory another word for cover?

0
Replies (3)
Vodacom
Vodacom's reply18 Jul 2018, 11:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

's update23 Jul 2018, 08:37
Reviewer Update
Good Day, In light of Vodacom's commitment to service excellence and continuous improvements in supporting our customers, Vodacom Business Support requires all Business and Corporate clients to adhere to the following process. Vodacom requires all Business request/queries on an official company letterhead with copy id, signed by the authorized signatory of the company, stipulating the account/cell no as well as the nature of your request/query. All enquiries to be e-mailed to ********** or faxed to ***. You will then receive and automated e-mail response with a service request reference for tracking purposes. Alternatively please contact ********** for assistance. Regards Afsana
's update23 Jul 2018, 08:41
Reviewer Update
I received a call from vodacom saying tye business department would contact me and the i receive the above email, so i must do all that just to get an answer on the R500 off any samsung accessory? I upgraded Thursday so Vodacom has all my details imcluding IDs and company letter including letter head why must i now send it again just to get an answer as to what your description of an accessory is?