GJ
George J
1 reviews | Active since Mar 2013
11 Jul 2019, 07:53
Vodacom False Advertised upgrade contract 4 days before they do a price increase.
I have upgraded my contract 27 March this year. The contract upgrade was advertised as R179 per month. (Add a R10 CLIP it comes to R189 a month in total) Since that dat I have been charged R199. When I inquired about t Vodacom is telling me it is due to increase in tarrif on 1 April. I have been a customer of Vodacom form many year, but this is not going off well. This is false advertising on so many levels. If you know the tariffs is going up in 4 days you cannot advertise it at R179. I am still waiting for feedback from Vodacom after 2 months, which does not seem in any haste to resolve my issue. I am at the point of cancelling all my remaining contracts with Vodacom.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Jul 2019, 08:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jul 2019, 08:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Jul 2019, 16:36Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply15 Jul 2019, 16:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team