Vodacom falling to the gutter

Dear Vodacom as u can see I have been a customer for a very long time, but what's the use of your customer care consultant calling? Just to tell me that we cannot assist you or be of help as it is ESCOMS fault? In the meantime your customer has suffered a loss. When my stuff go off in my refrigerator due to power loss ESCOM has a claims department to pay what was lost. Not throw their shoulders in the air and say sorry, sorry comes with a price. What is the use of your customer care department? There will not be bad reviews if these incidents didnt happen or if someone actually listened to the customer.