Vodacom Falling Apart

I recently wrote a review on the poor service recieved from Vodacom Upgrades and a week later recieved a call from one of their egotistic in experienced complaints specialist , who seems to be frustrated to be employed at Vodacom and cannot provide a resolution to my concerns. I asked for a senior Manager to call me, I am not happy with the way my complaint was handled. Mr know it all blatantly refused. Maybe in-experience and **** service is the new in thing At Vodacom.