BG
Barbara G

1 reviews | Active since Mar 2017

09 Mar 2017, 10:09

Vodacom ****s your account

<p>I had a QUERY on my account for 2 years where I paiD R199 for a cell nr ON MY ACCOUNT that I do not have </p> <p>I had no response from either Game the contractor, or Vodacom</p> <p>They tell me every time they will see in to it and then nothing happens</p> <p>I also made a declaration at the police station and faxed it to vodacom head office - n o reply </p> <p>My current account expired and I am on prepaid now EXCEPT for the R199 they deduct every month</p> <p>I was TOLD thaT if I bloCk the payment they will blacklist me _ WHAT AM I TO DO /// ??????</p> <p>tHX bARBARA ********** 605 UNKNOWN NUMBER ********** 926 (I HAVE BEEN PAYING FOR ? )</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply09 Mar 2017, 12:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Mar 2017, 13:08
Official

The reported instance has been escalated to our Group Forensics Team to review and intervene.

We track this incident and provide feedback on receipt.

Kindest regards

Elroy