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JB
John B

1 reviews | Active since Jul 2018

30 Jul 2018, 08:56

Vodacom **** billing

I have reported an issue with Vidacom **** billing on a contract which was cancelled at the end of May. Vodacom claim to have no records of the cancellation, which I paid up in full and final settlement. The disorganisation is remarkable and extra-ordinary.

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Replies (3)
Vodacom
Vodacom's reply30 Jul 2018, 09:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

JB
John B's update30 Jul 2018, 09:37
Reviewer Update
Dear Vodacom, I HAVE MADE YOU AWARE OF THE PROBLEM MULTIPLE TIMES. A FULL AND FINAL SETTLEMENT PAYMENT WAS MADE TO YOURSELVES ON 2 mAY 2018 IN THE AMOUNT OF R10 404.47. This to pay up the contract in full and close the account. One remaining line was converted to pay as you go. It is ******* for you to charge me for the same line under pay as you go and also under contract after the contract was settled fully and finally as was agreed, I have forwarded to your various email addresses the cancellation agreement and proof of payment. refer to your references A8-AD54-RQV7 & B **********
Vodacom
Vodacom's reply30 Jul 2018, 10:48
Official

Good day John,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Your query has been escalated to the relevant department for further review and feedback.

Warm regards,

Shad