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Onke M

1 reviews | Active since Oct 2021

12 Jan 2023, 07:23

VODACOM FAISL TO HAVE MY FIBER INSTALLED IT HAS BEEN A MONTH WAITING FOR OPENSERVE

I app**** for a fiber on the 11th of Dec 2022. The router was delivered on the 20th Dec 2022. I then requested for installation on the 21st. They said someone will call me from Openserve to have my fiber fully connected it has been since then no calls have been received from Openserve. I call Vodacom everyday they tell me different stories and I need the fiber as I am working from home it has been nerve wrecking until today my fiber has not been installed. It has been a month I gave them all the correct address but they installed the fiber to an incorrect address I am so fed up with them. I can longer wait this is too much now, I never thought Vodacom has such bad serve, I am struggling to do my work.

I think it will be better that I cancel them.

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Replies (1)
Vodacom
Vodacom's reply12 Jan 2023, 08:14
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team