EM
Etienne M
1 reviews | Active since Nov 2011
27 Jan 2024, 09:16
Vodacom Fairways Refuses to give customer service.
I booked my Samsung S23+ in for repairs due to the USB-C port not charging anymore. I have been waiting for my phone to be repaired. They told me the part is on backorder! How do you not have parts available??? They are refusing to assist me and refusing to replace the phone as this is a manufacturer-defective device. I require my phone ASAP due toe I am on call 24/7 for support for critical IT systems.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Jan 2024, 19:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Jan 2024, 19:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EM
Etienne M's updateReviewer Update
29 Jan 2024, 09:42Thank you to Werner who called me actually provided customer service. The last person before Werner wasn't interested in helping at all. So amazing service Werner well done really apricate it you are keeping me up to date.
EM
Etienne M's update29 Jan 2024, 09:42
Reviewer Update
Thank you to Werner who called me actually provided customer service. The last person before Werner wasn't interested in helping at all. So amazing service Werner well done really apricate it you are keeping me up to date.