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Patrick M
1 reviews | Active since Dec 2013
18 Jun 2021, 11:41
Vodacom failures
I write with extreme frustration, a problem I have reported on many occasions. Vodacom recently boasted about their profits, but leave us with little or no signal. I live in the tableview area, with a tower just down the road yet I struggle everything to send just a simple what's app, due to inferior signal. My mother lives in uk and I am unable to chat to her, today I went to wish my great uncle a 86th birthday, who lives in observatory, couldn't even due that. I have lost our on courses etc as I can not connect. I basically am unable to do anything. They like to blame eskom but thus has been going on for a few years, it is a complete dead zone. I have to go at least 2km to just send a message..I am unable to chat to my friends in the uk, do research..etc..everything its the same old excuse. They even admitted that they more or less do not bother with the towers coz of eskom..so when there's l8ad shedding we now have signal shedding .but even when there is no load shedding it's still the same..I am sick to death of paying for a service I cannot benefit from. I have been a loyal customer for years.we are being laughed at. I struggle to even watch YouTube, or go onto Facebook.. or any other social media platforms, even to send CV,S out it struggles and just the same 3xcuse. They have known for years about eskom but never prepared, they just take our money and laugh
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Replies (3)
Vodacom's replyOfficial
18 Jun 2021, 14:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jun 2021, 14:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
30 Jun 2021, 09:32Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the following feedback was provided "Dear Vodacom Customer Please be advised that we are awaiting a new site planned for your area to improve signal coverage. We can however not provide a timeframe for completion. We would like to thank you for your patience. " Regards Consumer Website Team
Best regards,
Vodacom's reply30 Jun 2021, 09:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the following feedback was provided "Dear Vodacom Customer Please be advised that we are awaiting a new site planned for your area to improve signal coverage. We can however not provide a timeframe for completion. We would like to thank you for your patience. " Regards Consumer Website Team
Best regards,
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Patrick M's updateReviewer Update
05 Jul 2021, 13:35This has been the same answer for how long now I received that planned site response well over a year ago in fact I have been complaining for nearly 2 years oriole mow..vodacom continues to shirk responsibility.. I understand we have signal drops dead zones but the whole of last week and the weekend we have had no signal , I am having to walk to my shopping mall just to get a signal that works..when back I can't access any 9f the social media platforms, or internet..vodacom was informed of this on numerous occasions , phone resets done nothing works any more. It was never as bad as this there is a tower just down the road from us ..it is not acceptable we as customers who vodacom is very eager to 5ake our money, or even blocked as quickly as they can. But when it comes to signal service..this is an age of work from home and unless you have expensive Fibre or wifi with a signal service like this itsim****ible..I can't keep insomuch with my mother and friends in uk when I'm at home I can't do courses or important zoom chats..I am fed up beyond belief vodacom made so much last year and their head honchos get payed more a month that I would earn in 5 years if I'm lucky..typical of this country now no service
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Patrick M's update05 Jul 2021, 13:35
Reviewer Update
This has been the same answer for how long now I received that planned site response well over a year ago in fact I have been complaining for nearly 2 years oriole mow..vodacom continues to shirk responsibility.. I understand we have signal drops dead zones but the whole of last week and the weekend we have had no signal , I am having to walk to my shopping mall just to get a signal that works..when back I can't access any 9f the social media platforms, or internet..vodacom was informed of this on numerous occasions , phone resets done nothing works any more. It was never as bad as this there is a tower just down the road from us ..it is not acceptable we as customers who vodacom is very eager to 5ake our money, or even blocked as quickly as they can. But when it comes to signal service..this is an age of work from home and unless you have expensive Fibre or wifi with a signal service like this itsim****ible..I can't keep insomuch with my mother and friends in uk when I'm at home I can't do courses or important zoom chats..I am fed up beyond belief vodacom made so much last year and their head honchos get payed more a month that I would earn in 5 years if I'm lucky..typical of this country now no service