Vodacom failure to update close an account and the subsequent failure to inform ITC of their error and failure to timeously update credit information

Vodacom failed to update my records at Transuniom since November 2019. I had to lodge a complaint with ITC this afternoon which will likely take as long as 20 working days before my credit profile is updated and I start earning credit points.In the event I apply for credit immediately after the 20 days I am likely to pay the loan subject to a higher interest rate as I would be considered a risk

This is one of the reasons Black people in the main find themselves subjects of very high interest rates. Its important that the payment made 2 months was made after I had taken what I was advised to be sufficient to close the account. I learned that the account was not closed approximately 8 months later.

Please report your experience with Vodacom and most importantly the impact of their failures insofar as your credit profiling.