Hellopeter
Share Your Experience
AA
Andre A

1 reviews | Active since Apr 2010

16 Sept 2019, 16:56

Vodacom - failure to reply / resolve or rectify any issues

Despite dozens of emails and phone calls to Vodacom Business I still have numerous unresolved issues:

1.) ***** department have not rep**** to email dated 7th Feb. 2.) Sales department have not returned multitude of calls and emails regarding upgrades to multiple staff contracts that were not agreed / authorised. 3.) Credit notes / refunds for previous over-charged amounts have not been passed. 4.) Various requests by our admin department to receive invoices and statements to reconcile to debit orders have not been resolved.

0
Replies (7)
Vodacom
Vodacom's reply17 Sept 2019, 06:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
AA
Andre A's update17 Sept 2019, 20:39
Reviewer Update
@vodacom it would be great if these promises were actually met with actions. Still no "consultant" contact. Funny... this was also requested by me on several different phone calls from your sales consultants who were trying to SELL me new products. No "consultant" contacted me after these requests either. Perhaps its just Vodacom's focus to SELL product and not bother supporting it?
Vodacom
Vodacom's reply24 Sept 2019, 13:16
Official
Dear Customer 

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
AA
Andre A's update25 Sept 2019, 08:15
Reviewer Update
@Vodacom there is still no reply or contact from the "relevant department". The only correspondence I have received is three SMS messages with the following: "Dear Vodacom Customer. Your service ticket with reference EC-1RFS-3UYR0I has been closed. Thank you Vodacom."

This ticked should not have been closed, and the issues are certainly not resolved. Yet another false claim by your service department claiming that the work has been done to resolve these matters, but still nothing. Does anyone at Vodacom actually do as they say or is the company simply built on lies and false promises?
AA
Andre A's update27 Sept 2019, 14:28
Reviewer Update
10 days since my post here and still no resolution or contact from Vodacom... but they are still calling me to try and sell me new products / contracts! Why am I not surprised?!
AA
Andre A's update01 Oct 2019, 09:28
Reviewer Update
Still no reply from Vodacom...
AA
Andre A's update01 Oct 2019, 10:14
Reviewer Update
---------- Forwarded message ---------
From: Andre van Aarde <***>
Date: Tue, 1 Oct 2019 at 10:06
Subject: URGENT: Rush Sport Pty Ltd NM030808
To: VBS ADMIN <***>, VBS Admin <***>, Dwarika, Shannon, Vodacom South Africa (External) <***>, <***>, Andre van Aarde <***>

Shannon - I do not want to (again) raise these issues with senior management at Vodacom, but I have had no response from Vodacom on any one of the open issues as they currently stand:
***** submission - refer to the attached: I expect resolution by close of business tomorrow.Email sent with attached documents and follow-up requests as follows:
  1. Sent 27th March via email.
  2. Sent 1st April via email.
  3. Sent 24th April via email.
  4. Sent 27th April via email.
  5. Sent 10th June via email.
  6. Sent 10th July via email.
  7. Sent 22nd July via email.
  8. Sent 12th August via email.

Porting request of Oli Munnik 082****9006 to to Red Classic +: I expect resolution by close of business 4th October 2019.The above request has still not been resolved despite it being requested in writing in February.
Account Overcharge: I expect all information below to be supp**** by close of business today, and following response to this information by myself, I demand a refund refund on overcharge to be resolved by the close of business 4th October 2019.

078****903 - Andre's Mobile - Red VIP+
This contract was changed without permission.
I want to receive via email detailed monthly usage since the contract was signed showing billing breakdown per month as follows:
  1. Device Cost.
  2. Contract Cost.
  3. Minutes Used.
  4. Data Used.
  5. Minutes Charged over Bundle.
  6. Data Charged Over Bundle.
Following reconciliation of the above I wish to receive a refund for ALL prior months billed incorrectly.
063****223 - Nate's Mobile - Red Business+ I want to receive via email detailed monthly usage since the contract was signed showing billing breakdown per month as follows:
  1. Device Cost.
  2. Contract Cost.
  3. Minutes Used.
  4. Data Used.
  5. Minutes Charged over Bundle.
  6. Data Charged Over Bundle.

071****183 - Sam's Mobile - Red VIP+
This contract was changed without permission.
I want to receive via email detailed monthly usage since the contract was signed showing billing breakdown per month as follows:
  1. Device Cost.
  2. Contract Cost.
  3. Minutes Used.
  4. Data Used.
  5. Minutes Charged over Bundle.
  6. Data Charged Over Bundle.
Following reconciliation of the above I wish to receive a refund for ALL prior months billed incorrectly.

072****318 - Francois' Mobile - Red Business+
I want to receive via email detailed monthly usage since the contract was signed showing billing breakdown per month as follows:
  1. Device Cost.
  2. Contract Cost.
  3. Minutes Used.
  4. Data Used.
  5. Minutes Charged over Bundle.
  6. Data Charged Over Bundle.

082****378 - Hylton's Mobile - Red VIP+
This contract was changed without permission.
I want to receive via email detailed monthly usage since the contract was signed showing billing breakdown per month as follows:
  1. Device Cost.
  2. Contract Cost.
  3. Minutes Used.
  4. Data Used.
  5. Minutes Charged over Bundle.
  6. Data Charged Over Bundle.
Following reconciliation of the above I wish to receive a refund for ALL prior months billed incorrectly.
Note that if my requests above are not delivered on accordingly I will escalate these matters to senior management within Vodacom as well as publish all of my requests across social media and formal complaint boards / forums as well as lodging complaints with the CPA and telecoms ombud.
Regards,__
Andre van Aarde | m: *** | e: *** // Sam Bull | m: *** | e: ***