Vodacom - Failure to Provide Service or Feedback

<p>If it was possible to provide no stars... We would have chosen that option.</p> <p>To cut a 12 month battle down to 12 lines is tough, but necessary due to the absolute lack of reply and response that I have received from Vodacom regarding my contract. I pay R589.00 for Ipad Air and 3Gig data bundle monthly service fee - a service fee I pay via debit order for - and receive nothing in return for.</p> <p>I obtained the Ipad and data contract in Feb 2015, a couple of weeks later had to return the Ipad due to a "network" clash between vodacom and the Apple software, which reoccured a month later.</p> <p>After months of battling, I gave up, and installed ADSL at my home and forgot about &nbsp;the Ipad and the somewhat menial fee (because we all have a spare R589 to pay for 2 years which evaporates into the thin Vodacom "customer retention program fund"). I still did not use an Ipad which couldnt turn on / wouldnt come out of hibernation mode.</p> <p>In February, after some peer pressure, I ran back and forth in the time that my company pays me to do work for them between Vodacare Centre in Cresta (who wouldnt take the Apple product and directed us to call centre number which routed to America - huh?) and Apple (who wouldnt touch a Vodacom contract machine), and couldnt get anyone to fix the Ipad so that I could use all this marvellous data because it apprently it "wasnt their responsbility". Eventually, I got a Core report which states that the machine is in "good working order" with some finger marks - for effect of course - whic means this should be working.</p> <p>THEN we discovered that the Apple service number ***) on the Vodacom brochure provided to us didnt ring (not active), and by Vodacom's own admission they didnt provide this service any more - well I suppose that is just boohoo for me.</p> <p>SO, R8 800.00 LATER = ABSOLUTELY NO SERVICE, OR WORKING IPAD AND DATA!! ^_^</p> <p>So, in March 2016 I eventually plucked up the courage to cancel the contract due to family pressure, and after numerous calls to Vodacom, I was under the impression that due to the number being unavailable on their "system" and not requesting the Ipad back, they cancelled the same unconditionally. Silly me...</p> <p>Nope, I still keep paying debit orders in April and May 2016 (surely to continue if I dont follow this up every day myself) - call Vodacom and vuala! The contract still shows active. No comments on their side regarding any sort of cancellation request??? *Shock horror*</p> <p>So I revived my battle last week with Vodacom, and after loads of Phone calls, different stories from all sorts of call centre staff, false promises and empty information I sit and evaluate all the attempts to resolve from my side which have been set aside by Vodacom and this now leads me to writing this dreadful report... I, myself, am failing to understand why I havent yet requested an attorney to assist in the resolution as I am close to finished with being treated like an imbecile by your company.</p> <p>I want an answer before Wednesday, 11th May 2016 on this matter - I will not let this go unattended any longer - I am also in the service industry and I know how this process should work.</p>