Vodacom Failure to provide Fibre due to mediocrity and incompetency over a 5 month period

Vodacom fibre service order number SO***, open since beginning May 2020 pending final closure while Vodacom fibre department opened two additional SO#’s for Business LTE. The first LTE as a request for an interim solution while Vodacom’s call centre agents and employee’s who worked on my application failed to provide me with the service however perpetuated incompetency and mediocrity. Currently I am being assisted by a gentleman by the name of Joseph Tlhako, whom I applaud for his attempts to resolve the mess caused by his colleagues. The fibre was finally activated in the past week, however it worked for days then disconnected and the fibre Department is still working on it.

The worst part of this 5 month old mediocrity and incompetency is that I am being charged for the fibre that does not work and the complementary Business LTE Vodacom committed to providing data monthly with no charge - and also the additional charges I incurred personally during the 5 month nightmare and failure to provide the fibre service.

Vodacom please assist Joseph Tlhako to resolve all my concerns and issues raised.

I have been a Vodacom customer for over 20 years, and this is extremely disappointing and frustrating to have been dealt such a hand - full of mediocrity and incompetency!!!!!!!