Vodacom Failure to honor Paid service obligations!

Our manucipality dug up our fibre cables because the people installing the infrustructure ddnt give them the infrustructure mapping of where the cables are installed its been more than a week without internet and vodacom blames the manucipality the manucipality blames vodacom/infrustructure installers but we are sitting here paying for a service wich we are not recieving which is completly unacceptable!!!! And then being told by call centre agents theres nothing they can do and no date of it being fixed available.