Vodacom failure to honor insurance claim

A few months a go my cellphone got accidentally damaged. It fell and broke the internal screen and couldn't work again. Lucky for me the phone was insured with Vodacom and I was paying the insurance every month.

I took the phone to a Vodashop in Soshanguve Crossing where I was given claim forms which I filled and the assistant told me that the phone will taken for repairs. A week later I received an email fron Vodacom saying they regret to inform me that they are unable to entertain my claim as the contract sim card was not used together with cellphone at the time of loss.

This is so wrong because firstly my phoned is not lost as they claim, it's only damaged and secondly it's all lies because the contract sim card is the only sim card I've been using always with the phone. I've never used any other sim card with phone.

This is just an excuse for vodacom not to honor the claim. It's easy for them to debit money from my account every month but it's not easy for them to honor the agreement of the insurance.

I've been a loyal customer to vodacom for over 10 years now and this is the thanks they give me. But I think it's time to take my money somewhere else. This is plain cheating.