JN
Joan N
1 reviews | Active since Feb 2017
03 Mar 2020, 09:29
VODACOM : FAILURE TO FULFILL WARRANTY OBLIGATIONS
My phone is still under warranty and I have taken it in for repairs 7 times in the last 6 months for the exact issue. Each time the phone has worked for all of 2 weeks before it stops working and I have to take it in.
Help me understand - if your technical repairs team has the inability to repair the phone - why are you not fulfilling your warranty obligations and proving a new handset as this one is clearly faulty
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Vodacom's replyOfficial
03 Mar 2020, 12:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Mar 2020, 12:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team