Vodacom failure to deliver

On the 11th of May we reported a problem regarding out internet speed and in the process the customer services technician, attempting to resolve the issue, managed to completely disconnect and deregister the router, thus leaving us completely without a internet connection.

Despite almost hourly calls tat the moment the problem, has to date still not been resolved.

The service delivery has been non existent and despite their apparent attempts to resolve the issue I have been without, not only an internet connection, but also phone line and alarm system as all is interconnected due to their continued incompetency.

The problem has been ongoing since the morning of the 11th and I fail to understand how they are incapable of resolving the issue.

No response from themselves or even an indication as to when they will be in a position to resolve the PROBLEM created by THEMSELVES