Vodacom failure to deliver

Good day

Please urgently address the issue I have. Recently moved back to Vodacom after leaving on terrible terms. Now I return and my frustration continues.

I was contacted by Vodacom after calling in and advising of my frustration around data. During the call I was advised that my rate was high and that they would be reducing it to its lowest rate and receiving a gig of data free of charge going forward.

I was advised that I had to wait for August for the changes to take affect. To date this has not been actioned. I called into Vodacom to query and they advised that they cannot find the call. How convenient. They have now escalated but I still sit with the issue of being over charged and Vodacoms commitment to resolve unfulfilled. I want this sorted this month. If not I will take this to the highest level and request back pay as compensation.

Regards Darren ***