NV
Nick V
1 reviews | Active since Dec 2014
14 Oct 2019, 10:22
Vodacom failure to contact
Approximately 12 days ago I reported a sudden increase of 60% in my cell phone account, after a fruitless efforts to report it to Vodacom by email (unanswered) and "Call back later" replies for Customer Care. I received an email to announce that an operator would contact "shortly". Still no contact after 5 days of waiting patiently. Maybe the rating of one star is a bit high.
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Replies (3)
Vodacom's replyOfficial
14 Oct 2019, 10:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Oct 2019, 10:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NV
Nick V's updateReviewer Update
14 Oct 2019, 10:32Same old garbage. Meaningless auto response. Same as before, but still no contact!
NV
Nick V's update14 Oct 2019, 10:32
Reviewer Update
Same old garbage. Meaningless auto response. Same as before, but still no contact!
Vodacom's replyOfficial
30 Oct 2019, 09:12Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contacted by our Admin Department and provided feedback with regards to your service request ***.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Vodacom's reply30 Oct 2019, 09:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contacted by our Admin Department and provided feedback with regards to your service request ***.
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team
Apologies for any inconvenience this may have caused. Regards, Consumer Website Team