Vodacom failure to cancel montn to month agreement

Item: Vodacom
Rating: 1
Author: Ian M

I lodged a complaint against Vodacom last week. They responded on Hellopeter and promised to call me to resolve the matter. They have not done so and I am sure they have absolutely no intention of doing so. My complaint related to a failed attempt to cancel two month-to-month contracts. I am sure the failure is deliberate

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Replies (1)

Vodacom's replyOfficial

08 Oct 2023, 18:52

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply08 Oct 2023, 18:52

Official