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Natasha B
1 reviews | Active since Feb 2013
20 Jun 2022, 11:47
Vodacom failure to cancel contract
In 2019 I took a Vodacom data sim that is valid for 24months. I stopped paying this sim in August 2021 and they told me that my contract will only finish in Dec 2021, so I thought I'll pay it and get it over with. On the 17th June a debt collector called me and said that I owe vodacom almost 2000 rand.
I am very frustrated because they will not cancel the subscription that I have, even though I have requested.
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Replies (4)
Vodacom's replyOfficial
20 Jun 2022, 12:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jun 2022, 12:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Natasha B's updateReviewer Update
24 Jun 2022, 13:17Thank you for your assistance
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Natasha B's update24 Jun 2022, 13:17
Reviewer Update
Thank you for your assistance
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Natasha B's updateReviewer Update
16 Aug 2022, 13:07Good day, I got a call yesterday atbariundb17h00 to say that my account is not cancelled and that I owe vodacom a month's installment...I told them that my account was closed with Vodacom, and they told me it is not. Pls assist me
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Natasha B's update16 Aug 2022, 13:07
Reviewer Update
Good day, I got a call yesterday atbariundb17h00 to say that my account is not cancelled and that I owe vodacom a month's installment...I told them that my account was closed with Vodacom, and they told me it is not. Pls assist me
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Natasha B's updateReviewer Update
02 Sept 2022, 08:49Good day, May I pls have a contact number to get hold of vodacom...they are saying that my account isn't closed and they are charging it. Pls assist
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Natasha B's update02 Sept 2022, 08:49
Reviewer Update
Good day, May I pls have a contact number to get hold of vodacom...they are saying that my account isn't closed and they are charging it. Pls assist